Terms and Conditions

This page tells you the terms of use on which you may make use of our website https://www.cleanletts.co.uk (our site). The Terms of Service form a legal contract between the individual using the Service (“you,” “the Customer,”) and PNP Cleaning and Maintenance Limited (“Company,” “Cleaning Company,” “we,” “us,” or “our”), a company registered in England under company number 9900347 with its registered address at 49 Nutley, Bracknell RG12 7HF, UK and which is trading as “CleanLetts”. We are the licensee of the “CleanLetts” branding.

Please read these terms of use carefully. By using our site and/or making a booking via email, phone or online, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site and/or making a booking.

  1. Terms of website use

1.1 Accessing our site

  • 1.1.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
  • 1.1.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
  • 1.1.3 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

1.2 Quotations, bookings and liabilities

  • 1.2.1 We do not accept any responsibility or any liability for any costs incurred further to any failure of our online booking system or associated CRM software in relation to any booking you make with us
  • 1.2.2 Any quotation which is given by us does not constitute a booking confirmation and/or formation of a contract. A booking time slot will be reserved by us once full payment of the booking fee and/or any deposit (unless otherwise agreed) has been received in full and in cleared funds.
  • 1.2.3 Any quotation that is made by us is done so in our capacity as agent for the Cleaning Company, (as defined above). We act as agent for the Cleaning Company and as such any liability further to the cleaning itself and/or payment for the cleaning will remain between you and the Cleaning Company.

1.3 Intellectual Property Rights

  • 1.3.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • 1.3.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
  • 1.3.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • 1.3.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  • 1.3.5 You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
  • 1.3.6 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

1.4 Reliance on information posted

  • 1.4.1 Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.
  • 1.4.2 We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

1.5 Our site changes regularly

  • 1.5.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
  • 1.5.2 Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

1.6 Our liability for the material on the site

  • 1.6.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  • 1.6.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

1.7 Information about you and your visits to our site

  • 1.7.1 We process information about you in accordance with our privacy policy.
  • 1.7.2 By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • 1.7.3 We may send you promotional offers from time to time. By interacting with our website you are permitting us to do so.

1.8 Viruses, hacking and other offences

  • 1.8.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
  • 1.8.2 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
  • 1.8.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

1.9 Linking to our site

  • 1.9.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • 1.9.2 You must not establish a link from any website that is not owned by you.
  • 1.9.3 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms.
  • 1.9.4 If you wish to make any use of material on our site other than that set out above, please address your request to quote @ cleanletts.co.uk

1.10 Links from our site

  • 1.10.1 Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
  • 1.10.2 We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

1.11 Jurisdiction and applicable law

  • 1.11.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
  • 1.11.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

1.12. Variations

  • 1.12.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
  1. Cleaning Services: Terms and Conditions

Please read these terms of use carefully. By using our site and/or making a booking via email, phone or online, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site and/or making a booking.

2.1  Pricing, Parking and Congestion Charging

  • 2.1.1 Prices quoted by the Company are based on average completion times in accordance with the Cleaning Company’s prices.
  • 2.1.2 We reserve the right to amend the initial quotation if either upon inspection of the property or during the cleaning the Cleaning Company and/or any supervisor supplied by the Company assesses that the job is going to take more time to complete, or the Customer’s original requirements change before or during the cleaning. Any revision to the price must be accepted by the Customer before the cleaning is carried out .
  • 2.1.3 The Cleaning Company will require either a parking space or valid permit for one vehicle, or metered parking is to be paid for by the Customer in order for the Cleaning Company to carry out any cleaning services.
  • 2.1.4 The Customer is liable for full payment of any parking penalties incurred as a result of the Customer’s actions.
  • 2.1.5 If the property which is being cleaned is in the congestion charging zone, then any applicable congestion charge which the Cleaning Company will incur must be paid for by the Customer.
  • 2.1.6 At the time of booking please notify us of any expensive items, including furniture, which may require specialist treatment or chemicals. This includes but is not limited to parquet and oak flooring, wooden work surfaces and any other custom made items. Failure to provide these details may result in an increase in the price charged for the cleaning. We will inform the Cleaning Company of any such special requirements. For the avoidance of doubt, the Company is not liable for any loss or damage howsoever caused during the cleaning.

2.2 Insurance and Liability

  • 2.2.1 Any claim for damage must be reported to the Cleaning Company within 48hours of the cleaning service visit. The Company will not be liable for any damage or loss caused to you or your property and any such liability will be between you and the Cleaning Company.
  • 2.2.2 We reserve any right to refuse disclosure of confidential company documents.
  • 2.2.3 We shall not be liable for the Cleaning Company or any third parties that the Cleaning Company may employ or any person who may enter or is present at the Customer’s premises during the cleaning visit nor any costs incurred of said 3rd parties not being granted access by the Customer. The Customer will be responsible for granting access to the property to both the Cleaning Company and/or any third parties.
  • 2.2.4 We suggest, without acceptance of any liability, that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the Cleaning Company and for the avoidance of doubt the Company accepts no liability for any loss or damage howsoever caused.
  • 2.2.5 We are not responsible for any existing damage to Customer’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaning Company using the industry standard cleaning methods.
  • 2.2.6 Arrival times and cleaning times are an estimate. The Company will not be liable, under any circumstances, for missed/cancelled appointment costs or any other costs owing to delayed arrival or completion times. We agree that we will arrange the booking of the Cleaning Company and any liability thereafter will vest in the Cleaning Company.

2.3 Contracted cleaners and sub contractors

  • 2.3.1 The Company employs the services of and acts as agent for the Cleaning Company, the Company also reserves the right to use any other contracted cleaners and/or sub contractors for any of its cleaning services and without providing any prior notification. The Cleaning Company allocated to carry out the cleaning by the Company, will be responsible for all loss or damage which may occur during any cleaning.

2.4 Claims for damages

  • 2.4.1 The Cleaning Company will make every reasonable effort not to damage any property and the Cleaning Company will be liable for any replacement and/or loss or damage subject to any terms that the Customer has with the Cleaning Company.
  • 2.4.2 In case of any damage, which is to be caused by the Cleaning Company, the Cleaning Company must be given first opportunity to make good any damage. For the avoidance of doubt, the Company will under no circumstances be liable for any damage and/or loss howsoever caused during the cleaning or after an initial booking has been made by the Customer.
  1. End of Tenancy Cleaning

3.1 General

  • 3.1.1 For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price quoted will increase and you agree that you agree to any change in said price.
  • 3.1.2 The Customer must ensure that all personal belongings are completely moved out. In the event that this is not complied with, the Customer agrees to an additional charge of £50+VAT may be charged.
  • 3.1.3 Rubbish or waste removal is not part of the Cleaning Company’s end of tenancy cleaning service and will incur an additional charge.
  • 3.1.4 If the Customer is more than 30 minutes late a late fee may will be charged and the Customer agrees to such a charge.
  • 3.1.5 An additional charge of £50+VAT will be applied if the Cleaning Company have to unblock drains.
  • 3.1.6 Any price quoted is based on one single fridge freezer and one washing machine. If any larger and/or additional appliances are to be cleaning the Customer will incur an additional charge, such charge being at the discretion of the Cleaning Company.
  • 3.1.7 If any ladders are required to reach any areas then the need for a ladder must be stated at booking. In the event that any ladder is required, the Customer will be liable for an additional charge, such charge to be at the discretion of the Cleaning Company.
  • 3.1.8 The cleaning of 1) walls 2) any mould on walls or ceilings 3) the inside of toasters, kettles and other electrical appliances is not included in any quote which is provided to the Customer. The Company must be notified of any wall washing requirements at the time of booking.
  • 3.1.9 Any price offered to the Customer will not include the cleaning of either vacuum cleaners, ironing boards, curtains or any other items which have been left in storage cupboards.

3.2 Cancellations

  • 3.2.1 If you cancel your cleaning appointment less than 48 hours prior to the scheduled time, the Cleaning Company will charge you a £50+VAT cancellation fee. If you cancel your cleaning appointment more than 48
    hours in advance of the appointment you will not incur a cancellation charge.
  • 3.3.2 If you reschedule your cleaning appointment less than 48 hours prior to the scheduled time, the Cleaning Company will charge you a £25+VAT cancellation fee. Rescheduling your service at least 2 days in advance of the appointment, will incur no charges.
  • 3.2.3 Both the initial booking fee and any deposit will be strictly non-refundable under any
  • 3.2.4 The Cleaning Company may refuse any cleaning job if the condition of the property I or appears to be hazardous to either the health and/or well-being of its operatives. If the Company is not made aware of such potential hazards before the commencement of the cleaning service we reserve the right to charge the Customer will be charged £100+VAT by way of a non-refundable abortive fee.
  • 3.2.5 The Cleaning Company may cancel or reschedule a service, where any accident or any unexpected or unforeseeable circumstances arise during the cleaning. The Company will not be liable to the Customer in any way in the event that any cleaning is cancelled further to this clause.
  • 3.2.6 The Company will not be liable for any mistake made with regards to the booking. The Company will read back any booking made by telephone so as to confirm said booking. If a booking date is incorrect and the cleaners are subsequently turned away, the Cleaning Company will charge a £65+VAT fee to the Customer.
  • 3.2.7 The Customer can reschedule or cancel the appointment over the phone or by e-mail.

3.3 Complaints  

  • 3.3.1 All booking services, as provided by the Company, shall be deemed to have been carried out to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint within 3 days of the booking being completed.
  • 3.3.2 The Cleaning Company will manage all complaints received in respect of the cleaning itself and this will not be the responsibility of the Company. In the event that a complaint is passed to the Company, the Company will pass the complaint onto the Cleaning Company who will respond to the Customer.
  1. General terms

4.1 Force majeure

Neither Party shall have any liability under or be deemed to be in breach of these terms for any delays or failures in performance of this agreement which result from circumstances beyond the reasonable control of that Party. The Party affected by such circumstances shall promptly notify the other Party in writing when such circumstances cause a delay or failure in performance and when they cease to do so.

4.2 Amendments

These terms may only be amended in writing signed by duly authorised representatives of the Parties.

4.3 Assignment

Subject to the following sentence, the Company may assign, delegate, sub-contract, mortgage, charge or otherwise transfer any or all of its rights and obligations under these terms without the prior written agreement of the other Party. The Customer may, however, assign and transfer all its rights and obligations under these terms to any person to which it transfers all of its business, provided that the assignee undertakes in writing to the Company to be bound by the obligations of the assignor under these terms.

4.4 Waiver

No failure or delay by the Company in exercising any right, power or privilege under these terms shall impair the same or operate as a waiver of the same nor shall any single or partial exercise of any right, power or privilege preclude any further exercise of the same or the exercise of any other right, power or privilege. The rights and remedies provided in these terms are cumulative and not exclusive of any rights and remedies provided by law.

4.5 Agency, partnership etc

These terms shall not constitute or imply any partnership, joint venture, agency, fiduciary relationship or other relationship between the Parties other than the contractual relationship expressly provided for in this agreement. Neither Party shall have, nor represent that it has, any authority to make any commitments on the other Party’s behalf.

4.6 Further assurance

Each Party to these terms shall at the request and expense of the other or any of them execute and do any deeds and other things reasonably necessary to carry out the provisions of these terms or make it easier to enforce.

4.7 Severance

If any provision of these terms is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the terms and rendered ineffective as far as possible without modifying the remaining provisions of these terms, and shall not in any way affect any other circumstances of or the validity or enforcement of these terms.

4.8 Interpretation

In these terms unless the context otherwise requires:

  • 4.8.1 words importing any gender include every gender;
  • 4.8.2 words importing the singular number include the plural number and vice versa;
  • 4.8.3 words importing persons include firms, companies and corporations and vice versa;
  • 4.8.4 references to numbered clauses and schedules are references to the relevant clause in or schedule to these terms ;
  • 4.8.5 any obligation on any Party not to do or omit to do anything is to include an obligation not to allow that thing to be done or omitted to be done;
  • 4.8.6 the headings to the clauses, schedules and paragraphs of these terms are not to affect the interpretation;
  • 4.8.7 any reference to an enactment includes reference to that enactment as amended or replaced from
    time to time and to any subordinate legislation or byelaw made under that enactment;
  • 4.8.8 where the word ‘including’ is used in these terms, it shall be understood as meaning ‘including without limitation’.


Handyman / Maintenance Terms and Conditons

  1. Parties, Definitions and interpretations In these terms and conditions (which are referred to in this document as “The Terms”) the words and expressions used shall have the meanings as specified:
    1.1. “Us” or “We” or “Our” shall mean CleanLetts Property Refresher Services.
    1.2. “You” and “Your” shall mean the customer (for the avoidance of doubt this can be an individual, two or more individuals or a company, group, partnership or other organisation). In the event that the customer is more than one person the obligations and liabilities under this agreement are joint and several.
    1.3. “The Contract” shall mean the agreement between You and Us to carry out the Works to which the Terms shall apply.
    1.4. “The Works” means the works described in Our estimate or any other document or email issued by Us, as may be varied by agreement in writing between the parties.
    1.5. “The Additional / Unforeseen Works” shall mean works that did not form part of the original estimate given by Us and are works that have been deemed necessary by Us, You or a third party, or works that are a result of You changing Your initial instructions to Us.
    1.6. For the purposes of these terms, “in writing” includes by email and any document which is set in a hand-held device and any signature on a hand-held screen shall be treated as being in writing.
    1.7. Words importing one gender import any other gender words importing the singular import the plural and vice versa and any reference to a person includes a reference to a company authority board department or other body.
  2. Your Responsibility: You will
    2.2. Provide clear access to allow us to undertake the works and provide a safe working environment at all times for Us and our employees, agents and sub-contractors engaged for the purpose of carrying out the works
    2.3. Ensure that all furniture, furnishings, fixtures and fittings and other items are removed so that We can carry out our work. You will cover and protect all furniture, furnishings, fixtures and fittings and other items which are not removed by You. Any furniture, furnishings, fixtures and fittings and other items which are not removed are left entirely at Your risk and We shall not be liable for any damage to such items how so ever cause.
    2.4. Obtain the necessary permissions and consents (for example purposes only, consents from Your landlord and/or the Local Authority) that are required before the Works are carried out. By agreeing to the contract, You warrant that You have obtained such permissions and consents as are required.
    2.5. Obtain any permission necessary to carry out the Works on property belonging to a third party or enter into or upon property belonging to any third party. By agreeing to the Contract, You warrant that You have obtained such consent as may be required.
    2.6. Ensure that We can obtain access to Your property at dates and times agreed with You, Your agent, Your tenant, or any other person.
    2.7. You will indemnify Us against any claims of whatever nature brought as a result of your failure to obtain the permissions and/or consents as described in clauses 2.3 and 2.4 above.
    2.8. You will be liable to Us as a result of the failure or delay in obtaining the necessary permissions and/or consents as referred to in clauses 2.3 and 2.4 above and will keep Us fully indemnified for all loss or damage whether direct, indirect or consequential.
  3. Estimates
    3.1. We shall provide you with a written estimate. For the avoidance of doubt a written estimate is not a fixed price quotation, it is a likely estimate of the costs based on the information made available to Us at the time the estimate was given.
    3.2. We reserve the right to revise any estimate in the following circumstances:
    3.2.1. You change Your instructions and/or the scope of the Work required.
    3.2.2. There are unforeseen circumstances and/or the Works become unduly complicated and/or protracted.
    3.2.3. Further works are required in order to carry out Your original instructions.
    3.2.4. If there is an increase in the price of the materials and/or any tax or duties payable on materials that We will supply to You as part of the Works.
    3.3. Any estimate issued by Us will be automatically withdrawn unless accepted by You within 30 days of the date of the estimate.
    3.4. If during the course of the Works any Additional Works are to be undertaken by Us, We will provide You with an estimate for the Additional Works and will only carry out such Additional Works until we have your written acceptance. We reserve the right to request money on account of such Additional Works in accordance with clause 9.2.
  4. Declining instructions
    4.1. We reserve the right to decline instructions and/or cease to carry out the Works or the Additional Works in the following circumstances:
    4.1.1. Any existing heating system and/or boiler is over ten years old and We are not being instructed to install a new boiler and complete system throughout the property;
    4.1.2. You instruct Us to carry out Works or Additional Works that is against our professional advice and/or in contravention or industry safety standards, statute, regulations, industry standard codes of practice or regulatory body codes of practice.
  5. Your Liability and Indemnity
    5.1. Without limitation to clause 2 above, You shall be liable:
    5.1.1. For any loss, damage or injury, whether caused or suffered directly or indirectly, resulting from a failure or delay by You in performing Your obligations under the Contract.
    5.1.2. To indemnify Us against all actions, suits, claims, demands, charges, costs, losses and expenses which We may suffer or incur as a result of, or in connection with
    5.1.3. For Any claim by a third party resulting from a breach of Your obligations, representations or warranties
    5.1.4. For Any breach by You of Your obligations under the Contract. For the avoidance of doubt this is to include, but is without limitation to, any legal costs incurred in the recovery or attempted recovery any monies or payment due by You under the Contract or the return of any goods or equipment by You under the Contract.
  6. Our Liability and Indemnity
    6.1. Our liability shall be limited to the cost or repair or making good any damage caused to Your plaster floors or brickwork as a result of Our negligence. For the avoidance of doubt, We will not be liable for damage to any furniture, furnishings, fixtures and fittings and other items left at or in the property under clause 2.2 above or damage to any paintwork or wallpaper.
  7. Exclusions
    7.1. We do not undertake any structural or other type of building survey. If the Works and/or the Additional Works cannot be completed because of structural or other defects to Your property then we cannot be held liable for this. Further, We cannot be held liable for any damage caused as a result of structural defects to Your property.
    7.2. Any Guarantee offered by Us is only applicable to Works carried out in mainland UK.
    7.3. Any Guarantee offered by Us in invalidated if any Works, parts or equipment supplied to you:
    7.3.1. suffers misuse
    7.3.2. is treated negligently
    7.3.3. is used inconsistently with either Our or the manufacturers instructions
    7.3.4. is repaired or modified by anyone other than Us
    7.3.5. is tampered with or customised by anyone other than Us.
    7.4. For the avoidance of doubt, this clause operates to terminate Our Guarantee to You from the time of the occurrence of any event listed in clause 7.3 above. This clause is to apply without exception and will remain operative even if a suitably qualified and/or regulated or registered third party attends to, or attempts to attend to, the Works, parts of equipment.
    7.5. We cannot guarantee any existing radiators, pipe work or valves installed at Your property prior to the Contract.
  8. Retention of Title
    8.1. Any goods, parts or materials supplied by Us under the Contract remain Our legal and equitable property until paid for in full by You.
    8.2. We do not authorise any sub-sale of any goods, parts or materials that remain our legal and equitable property.
    8.3. The risk in any goods, parts or materials shall pass to You from the date that We deliver the goods, parts or materials to You.
    8.4. You accept that We have the right to re-possess any goods, parts or materials that are not paid for in full by You.
    8.5. We reserve the right to enter Your property to collect and/or reclaim any goods, parts or materials that remain Our property. You agree to grant Us the right of entry.
  9. Payment
    9.1. Full payment is due by You on completion of the Works.
    9.2. Notwithstanding clause 9.1 We reserve the right to request payment on account of 50% of Our estimate at the beginning of the Contract should We be required to supply materials and/or goods as part of the Works.
    9.3. On completion an invoice will be issued to you. Our invoice payment terms are strictly 14 days from the date of the invoice.
    9.4. If You do not pay Us within the time specified in clause 9.3 then we reserve the right to charge interest on a daily basis at the rate of 10% per annum on any amounts unpaid after the final deadline for payment by You. Such interest will continue to accrue until payment in full is received from You.
    9.5. We shall not be required to submit or deliver to You any certificates, guarantees or other similar documents regarding the Works until payment has been made in full.
    9.6. VAT is payable at the current rate applicable at the date when the invoice is issued.
  10. Termination by Us
    10.1. We are entitled to terminate the Contract if You ask us to carry out Works or Additional Works as referred to in clause 4.1(b).
    10.2. In the event that we terminate the Contract under Clause 9.1 We shall notify You in writing of the termination.
    10.3. Upon such termination You will remain liable for our costs, including labour, equipment, parts, hire or other such costs incurred by Us up to and including the date of termination.
  11. Cancellation by You must be exercised by sending written notice via email or calling the Office with a cancellation notice within 24 hours. A cancellation fee of £40+Vat will be charged for any Works cancelled within the cancellation notice period.
    11.1. In the event that you agree to have works commence before the end of the cancellation period. If you choose to do so you may be required to pay for the goods or services supplied before the end of the cancellation period.
  12. Entire Agreement
    12.1. All estimates given by Us and orders and instructions given by You are governed by the Terms. The Terms supersede any other terms appearing elsewhere and override and exclude any other terms stipulated incorporated or referred to whether in instructions, negotiations or any course of dealing.
    12.2. The Contract shall constitute the entire understanding between You and Us.
    12.3. No modification to the Contract shall be effective unless it is made expressly in writing and signed by both parties.
    12.4. You acknowledge that We have not made any representations (other than those expressly contained in the Contract or estimate) which have induced You to enter into the Contract.
    12.5. Nothing in this Contract is intended to confer on any person any right or benefit to a third party and accordingly a person who is not a party to the Contract will have no right to enforce any of its terms.
  13. Force Majeure
    13.1. We will use all reasonable endeavours to carry out the Works on the agreed dates and/or within the Contract but shall not be liable under any liability to You if it should be either impossible or impracticable to carry out the Works either on the agreed dates and/ or at all , by reason of strike , industrial dispute ,act of God or any other event or occurrence that is beyond Our control.